![]() ![]() If your service does not return in a short period, contact your mobile provider immediately. This could be a warning sign that your mobile phone has been transferred to another provider without your authorisation. If your mobile phone service is suddenly disconnected, it may show ‘SOS only’ where the carrier name usually appears on the screen. Another common way of accessing this information is by stealing mail out of letter boxes or rubbish bins. These details are often included on phishing sites that appear to represent legitimate companies requesting personal and financial information. In some cases, all that is required to port a phone number is an account or phone number and date of birth. This may enable criminals to receive SMS authentication codes sent by your bank, in order to authorise transfers without your knowledge. This is when your mobile phone number is “ported” or transferred to a new telecommunications provider without your permission. See below for more information about how you can stay safe from scams. We encourage customers to remain vigilant.Īnyone who believes they may have fallen victim to a scam should contact our team immediately 13 30 80. Our security team is working hard to prevent this scam from impacting our customers. Ubank will never SMS you asking for banking details. Please send the SMS to our security team at +61 476 220 003 and then delete it immediately. Anyone who receives a suspicious SMS should not click on any links or call the number. It asks customers to call a number or click on a link, and enter their mobile phone number, the last 4 digits of their card and PIN. The SMSs claim to be from ubank and appear in the same thread as legitimate ubank SMSs. We’ve alerted customers impacted by this scam via text, in-app messaging, social media channels and on our website. Ubank is aware of SMS phishing scams across the banking industry and there’s currently ubank branded phishing scams in circulation. Scams and fraud are a rising global challenge and Australians are seeing a continued increase in the number and type of scams. ![]() ![]() Security alert: SMS pretending to be ubank ![]()
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